The Loyalty Process entails the elaborate planning and implementing of your loyalty system, in all industry sectors, and product or service offerings.

Loyalty Process Smart Innovation

The Department of Company Loyalty

Consulting Loyalty

We offer consultancy reports we call Loyalty Needs, that establish the project and best match the internal and / or external needs of the company.

Loyalty Development Program

This is where we prepare, plan, and implement your loyalty system, regardless of what sector, and product or service offering it entails.

We can create exclusive events for these programs or they can be included in meetings already planned for other purposes, such as symposiums and annual sales meetings.


Between 2014 and 2016, I had the privilege to work with Jose Luis Prieto and the Grupo Process team on Forest Laboratories and Actavis Pharma Iberia projects. Grupo Process had also organized and coordinated meetings to launch two major CIA products (Colobreathe and Pylera) that resulted in two major events in Madrid and Barcelona. The coordination included the participation of national and international experts in the area of cystic fibrosis and the second event included digestive experts from Spain and Portugal. These two events were very successful and impactful, thanks to the great work and attention to detail provided by Grupo Process. We all value the work of Grupo Process, their professionalism and ability to fully align themselves with the objectives and priorities of the CIA were bar none. We also appreciate the high level of flexibility and agility of their responses to our needs at all times.
Grupo Process has been our right hand in organizing events and trips and the results are always extraordinarily coordinated with all provisions in place. They understand their customers’ needs and always meet them. I would definitely recommend Grupo Process for their professionalism and the confidence they portray when you work with them.
Our gratitude goes out to Grupo Process, specifically to Carmen Prieto and Josu Guarrochena for their dedication, which they always display when taking care of all the details of our projects.
I would like to express my appreciation to Mega process for their kindness and professionalism in running a smooth job that made us all feel very comfortable.


  • Allergan
  • Actavis
  • Bristol-Myers Squibb
  • Abbvie
  • Msd
  • Merk
  • Michelin
  • Roche
  • Euromaster
  • Gilead
  • Hospital Universitario Ramon y Cajal
  • GlaxoSmithKline
  • Hospital Monteprincipe
  • Clínica Tambre
  • Clínica Eugin
  • Quiron
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